How Far Support
Need help with How Far? Most questions are answered below. If yours is not, write to us and a real person will reply, usually within two business days.
Contact us
Email zerotoonebros@gmail.com with "How Far" in the subject line. To help us fix a problem quickly, please include your phone model, its iOS or Android version, and what you were doing when the problem happened.
Frequently asked questions
My steps are not being counted
How Far needs permission to read your phone's step counter. On iPhone open Settings → Privacy & Security → Motion & Fitness, make sure Fitness Tracking is on and How Far is enabled. On Android open Settings → Apps → How Far → Permissions and allow Physical activity. Then reopen the app and carry your phone with you while you walk.
How is my distance calculated?
How Far reads the step count from your phone's motion sensor and converts it to distance using an average stride length of 0.762 m (2.5 ft) per step. Calories are a rough estimate based on steps. How Far does not use GPS, so your location is never recorded. Because it is an estimate, the distance can differ slightly from other fitness apps.
What are seasons, levels and gemstones?
A season is one calendar quarter. Everyone starts each season at zero and competes on the leaderboard for total distance. Each day you reach levels at 500 m, 1 km, 2 km, 4 km and so on, doubling each time, and the levels you earn add up over the season. Gemstones are permanent achievements for lifetime and seasonal distance milestones.
Who can see my data?
Other players can see your display name, distance, steps, calories, level, gemstones and the date you joined. Your email address is never shown. You can change your display name any time in Profile → Settings.
How do I change my name or switch between kilometres and miles?
Open the Profile tab, tap the settings icon in the top corner, and use the Name and Distance Unit sections.
I did not receive the confirmation or password reset email
Check your spam or junk folder and make sure the email address was typed correctly. You can request a new email from the sign-in screen after a short wait. If it still does not arrive, email us from the address you signed up with.
How do I turn notifications off?
How Far only sends a level-up notification and at most one reminder a week. You can turn them off in your phone's Settings → Notifications → How Far. The app works fine without them.
How do I delete my account?
Open the Profile tab, tap the settings icon, then tap Delete account and confirm. Your account, activity history and gemstones are deleted immediately and permanently. If you cannot access the app, email us from your account's email address and we will delete it for you.
Report a player or a name
If you see an offensive display name on the leaderboard, email us the name and, if possible, a screenshot. We review every report and remove names or accounts that break our rules.
Privacy
Read the How Far Privacy Policy to see exactly what the app collects and how to delete your data.