Tally Trails Support

Need help with Tally Trails? Most questions are answered below. If yours is not, write to us and a real person will reply, usually within two business days.

Contact us

Email zerotoonebros@gmail.com with "Tally Trails" in the subject line. To help us fix a problem quickly, please include your phone model, its iOS or Android version, the app version (shown at the bottom of Settings), and what you were doing when the problem happened.

Frequently asked questions

How do I play?

Drag your finger through neighbouring tiles (up, down, left or right, never diagonally). Their numbers add up as you go. Lift your finger when the total hits the target and those tiles clear. You can't reuse a tile within one path. Clear every tile to finish the board. You can see the rules again any time under Settings → How to play.

How do hints work?

A hint lights up one path that leads to the finish. You can hold up to 3 hints, and they refill to 3 at the start of every day. If you run out, you can watch a short video for 1 more hint, and solving the daily puzzle gives you 1 back. Unused hints don't pile up beyond 3.

How do undos work?

Every board starts with 3 undos. If you use them all, you can watch a short video for 3 more on that board, or restart the board to get them back. Restarting a board limits it to 2 stars.

When does the daily puzzle change?

A new daily puzzle appears at midnight in your local time. Everyone gets the same puzzle on the same day, and it gets harder as the week goes on. Solve it on consecutive days to build a streak.

What does Remove Ads do?

Remove Ads is a one-time purchase that turns off banners and all full-screen ads between levels and when you return to the app. The optional videos for an extra hint or undos stay available, but they only ever play when you choose to watch one.

I bought Remove Ads but I still see ads, or I got a new phone

Open Settings and tap Restore purchase. Make sure you are signed in to the same Apple ID or Google account you used to buy it. If it still doesn't work, email us with your phone model and the date of the purchase.

Can I move my progress to a new phone?

Tally Trails has no account, so your progress is stored only on your phone and is not synced between devices. Restoring a full backup of your phone may bring it back, but we can't recover or transfer it for you. Your Remove Ads purchase always carries over with Restore purchase.

How do I get a daily reminder?

Open Settings, turn on Daily reminder, and choose a time. You'll get one quiet notification a day. If nothing arrives, check that notifications for Tally Trails are allowed in your phone's settings.

How do I change my ad privacy choices?

On iPhone, go to your phone's Settings → Privacy & Security → Tracking. In the EEA, UK and Switzerland you can also change your consent in the app under Settings → Privacy options. See the Privacy Policy for details.

How do I start over?

Open Settings and tap Reset progress. This clears your levels, stars, streaks and hints on this device and can't be undone. A Remove Ads purchase is kept.

Report an ad

If you see an ad that is offensive or inappropriate, email us a screenshot and roughly when you saw it. We review every report and block ads that break our rules.

Privacy

Read the Tally Trails Privacy Policy to see exactly what the app and its advertising partner collect, and the choices you have.