Block Champ Support
Need help with Block Champ? Most questions are answered below. If yours is not, write to us and a real person will reply, usually within two business days.
Contact:zerotoonebros@gmail.com
Please include your phone model, your display name in the app, and what you were doing when the problem happened. Screenshots help a lot.
Frequently asked questions
How do I play?
Drag one of the three pieces from the tray onto the board. Pieces never rotate. Fill a complete row or column to clear it and make room. Clearing lines with back-to-back pieces builds a combo multiplier, and emptying the whole board gives a perfect-clear bonus. The run ends when none of your three pieces fits anywhere. You can read the rules again under Settings → How to play.
What is the daily ranked board?
Every day at 00:00 UTC a new ranked board goes live. Every player in the world gets the same pieces in the same order, so the leaderboard compares skill, not luck. A ranked run is capped at 40 trays (120 pieces). Your best score of the day counts for the daily board, and the sum of your daily bests counts for the weekly board and your league.
How many ranked attempts do I get?
Free players get one ranked attempt a day, plus one more for watching a short video. Block Champ Pro gives unlimited attempts, and your best one counts. An attempt is used the moment the run starts, so leaving a run does not refund it, but you can resume an unfinished run any time before the board resets.
Why was my run not accepted?
Every ranked run is replayed on our server with the same rules as the app, to keep the boards fair. A run is refused if the moves do not replay to the same score, if it was finished after the day's board closed, or if it was played impossibly fast. If you believe a genuine run was refused, email us with your display name and the day.
How do leagues work?
The first time you play ranked in a week you are placed in a league with up to thirty players of your tier (Bronze, Silver, Gold, Platinum, Diamond). League points are your weekly total. On Monday at 00:00 UTC roughly the top quarter moves up a tier and the bottom quarter moves down.
How do I add friends?
Open Profile and share your six-character friend code, or type a friend's code and tap Add. Friends appear on the Friends tab of the leaderboard. You can remove a friend from your profile at any time.
What does Block Champ Pro include?
Unlimited ranked attempts, no banner or full-screen ads, full stats and run history, and a gold star next to your name on the boards. It is an auto-renewing subscription, monthly or yearly, billed through your Apple ID or Google account. Cancel any time in your App Store or Google Play subscription settings; you keep Pro until the end of the period you paid for.
I subscribed but the app says I am not Pro, or I got a new phone
Open the Pro page from the home screen and tap Restore purchases. Make sure you are signed in to the same Apple ID or Google account you used to subscribe. If it still does not work, email us with your phone model and the date of the purchase.
Can I move my account to a new phone?
Block Champ accounts are anonymous and tied to the installation on your device, so a new phone starts a new account. Your Pro subscription always carries over with Restore purchases. Account transfer is something we are looking at for a future update.
Someone on the leaderboard has an offensive name
Long-press the row and tap Report. Names with several reports are hidden until the player picks a new one. You can also email us.
How do I get a daily reminder?
Open Settings, turn on Daily reminder, and choose a time. You'll get one quiet notification a day when a new board is live, and an evening nudge if your streak is at risk. If nothing arrives, check that notifications for Block Champ are allowed in your phone's settings.
How do I change my ad privacy choices?
On iPhone, go to your phone's Settings → Privacy & Security → Tracking. In the EEA, UK and Switzerland you can also change your consent in the app under Settings → Privacy options. See the Privacy Policy for details.
How do I delete my account?
Open Settings, tap Delete account and confirm. Your account and everything stored on our server is deleted immediately and permanently. If you cannot access the app, see the account deletion page linked below.